Your safety is our priority
- If you need immediate assistance in an emergency or life-threatening situation, call triple zero (000).
- You can contact us for a confidential conversation about your situation by:
- Calling us: 13 63 73 Mon to Fri, 8am to 6pm (AEST)
- Emailing us: info@bankvic.com.au
- Visiting us: at one of our branches
- If you need to leave this webpage quickly, click on the QUICK EXIT button below:
What is domestic and family violence?
Domestic and family violence is a pattern of abusive behaviour in an intimate, family or household relationship that over time puts one person in a position of power over another and causes fear. It is often referred to as a pattern of coercion and control. Domestic and family violence can include, but is not limited to:
- Physical violence
- Sexual assault or other sexually abusive behaviour
- Emotional or psychological abuse
- Verbal abuse
- Spiritual or cultural abuse
- Economic or financial abuse.
How to protect yourself against domestic and family violence
Domestic and family violence can happen to anyone, in any kind of relationship and can impact you financially. Sometimes it’s hard to recognise if you are being financially abused. Some signs may be.
- Restricted access to money and withholding from essentials
- Receiving abusive messages via payment descriptions
- Being excluded from financial decisions
- Prevented from earning money
- Threats of or enacting physical or emotional harm.
How we can help
At BankVic we have zero tolerance for financial abuse. Members must not use our services to engage in offensive, threatening or controlling behaviour. We consider this behaviour as inappropriate and may exercise our rights in closing accounts or memberships if they are being used inappropriately in line with our general terms and conditions. Your safety and privacy are our top priority. If you think that you are being financially abused, we’re here to help. We can work with you to understand your situation and help you take steps to safeguard and regain control of your finances. This can include:
New bank account
Setting up a new bank account in your name only.
Update contact details
Updating your contact details, safely and confidentially.
Update mail preferences
Updating mailing preferences to ensure all contact is via email.
Reset
Resetting your online banking passwords.
Financial hardship assistance
Reviewing any need for financial hardship assistance.
Support
Providing you with details of other support services.
Other services available
If you need immediate assistance in an emergency or life-threatening situation, call triple zero (000).
If you need more support, there are a range of government and community organisations that can help you.
*Disclaimer: BankVic does not take responsibility or liability for the advice provided by any of the agencies or organisations
| Organisation | Contact Details | Support offered |
|---|---|---|
| 1800RESPECT | P: 1800 737 732 W: https://1800respect.org.au/ | The 1800RESPECT is a free support service that can provide confidential information, counselling and support 24 hours a day, 7 days a week in relation to family violence (including elder abuse) or sexual assault. |
| Family Relationship Advice Line | P: 1800 050 321 W: https://www.familyrelationships.gov.au/ | The Family Relationship Advice Line is a national telephone service that helps families affected by relationship or separation issues, including information on parenting arrangements after separation. |
| Lifeline | P: 13 11 14 W: https://www.lifeline.org.au/ | Lifeline is a national charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services. |