Supporting you
Our team are trained in recognising and supporting members who may need extra care.
We work with members to offer tailored support when they may be facing unique and challenging circumstances, through recognising and accommodating specific needs, ensuring that every individual feels respected, understood, and supported.
Learn more about support available and how you can protect yourself.
More about support available
Family & Domestic violence supportDomestic and family violence could happen to anyone. It’s important to stay alert to red flags and seek help when something doesn’t feel right.
Elder financial abuse supportElder financial abuse could happen to anyone. It’s important to stay alert to red flags and seek help when something doesn’t feel right.
Fraud and scams supportAs scams and fraud continue to rise, it's more important than ever to know how to protect yourself online.
Financial literacyOur learning hub is regularly updated with articles about financial wellbeing, top tips to get ahead financially and making the most of your banking.
Financial hardship supportIf you’ve been struggling to pay your loan or credit card repayments, you may be in financial hardship. If you get in touch with us, we can look at ways to help you get back on track.
Deceased estatesLosing a loved one can be difficult. We’re here to help make managing the banking side of things easier.
We’re here to help
Call us
Call us on 13 63 73
Visit BankVic branch
Visit us at one of our branches.
Find a branch
Write to us
Email us at info@bankvic.com.au or write to us at GPO Box 2074 Melbourne VIC 3001
Accessibility support
National Relay Service
Use the National Relay ServiceIf you are deaf or find it hard to hear or speak to hearing people on the phone, the National Relay Service can help you communicate with BankVic over the phone, even if you’re unable to hear or use your voice.
To use this service:
- Contact the NRS via your preferred call channel, outlined on NRS call numbers and links.
- Provide the NRS operator BankVic’s contact number 13 63 73.
Translator and Interpreter Services (TIS)
Use the Translator and Interpreter ServicesThe Australian Government has a free translating and interpreting service to help people whose first language isn’t English.
To use this service:
- Call TIS National on 131 450
- Confirm the language you require
- Once connected, advise the interpreter that you wish to contact BankVic and provide the contact number 13 63 73.